Fresh Service Manager

Position: Dollar Fresh Service Manager
Location: Geneseo

# Dollar Fresh Market Careerslocations:
Geneseo Dollar Fresh Market, Oakwood Ave., Geneseo, IL
** Additional Considerations (if any):****
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

***
* Job Title:

** Service Manager
** Department:
** Grocery
* * FLSA**:
Non-Exempt
** General Function**:

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Performs as a leader and role model and maintains positive employee relations.

Supervises and coordinates the activities of employees or performs the work of all job levels.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager Positions that Report to you:
All positions except those listed above or designated by the District Store Director or Store Manager
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner in all areas of the store.
* Assists customers by: (examples include).  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests
* Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
* Key holder with opening and closing responsibilities.
* Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.
* Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.
* Assisting customers with their orders at the self-checkout lanes.
* Processes refunds for customers and department approved refunds.
* Monitors self-checkout registers and service counter.
* Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.
* Labels all product containers in the backroom and in storage areas with date store received them.
* Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
* Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
* Sells and redeems lottery.
* Processes rental transactions for Rug Doctors.
* Ensures proper customer service throughout the store and addresses specific customer issues.
* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
* Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
** Secondary

Duties and Responsibilities:

*** Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques).
* Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
* Performs…