Shift Manager

Location: West Salem

The Shift Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Shift Manager is to provide general assistance to the store in absence of a Store Manager or Assistant Store Manager. As a part of the Hansen’s IGA Market leadership team, the Shift Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties/Responsibilities:

Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Manage all areas of the store, consistently leading by example and applying effective management techniques

Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, and overall organization and appearance of the store

Responsible for the opening and closing duties of the store in absence of a Store Manager or Assistant Store Manager Daily communication with departments to assess daily needs and production schedule

Assist within the departments that have the greatest need for that day and report any staffing concerns to Store Manager or Assistant Store Manager Delegate tasks and assist with training and coaching as needed

Assist with receiving and stocking daily deliveries as needed

Create attractive department displays and end caps based on specific sales for the week Assist with ordering and inventory per the direction of the Store Manager or Assistant Store Manager Assist with store promotional sales events as needed

Assist with the training and mentoring of new associates throughout the store

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other store duties as needed

Required Qualifications Must be a minimum of 18 years of age due to required operation of store equipment

Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is preferred

Eagerness to interact with customers

Strong sense of team – ability to anticipate the needs of the team Strong knowledge of local and state health, sanitation and safety regulations

Ability to work at a fast paced and efficient manner

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision

Excellent time management, prioritization and organization skills

Excellent problem-solving and conflict resolution skills

Strong computer skills, working knowledge in Microsoft Office product suite and Ability to stand, walk, lift, bend, push/pull for extended periods of time Ability to lift up to 50 pounds
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