Retail Guitar Repair Tech

Overview

Guitar Center offers rewards including gig leave, robust benefits (Medical, Dental, Vision, 401K with company match, mental health support), paid time off, employee discount, and tuition reimbursement. Our mission is to develop and nurture lifelong musicians and make a difference by enabling people to experience the joy of creating music. We strive to create inclusive environments that put customers first.

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining store inventory, continually building the business through excellent customer experience and quality work.

• Customer Focus:
  Understands customer service principles and provides an excellent customer experience. Connects with customers in a meaningful way. Appears approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative:
  Identifies opportunities and issues, follows through on work activities, learns quickly, and takes positive action without being asked. Develops knowledge and skills including product, store operations, sales, and leadership.
• Selling:
  Willing to work through Guitar Center certification program to gain a base understanding of products and sales techniques.
• Training:
  Effectively trains learners and communicates information and techniques so they are retained.

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear, as requested.
• Complete warranty repair work.
• Perform other duties as assigned.

• Skilled understanding of repairing guitars.

• Foundational product knowledge of Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1- ext. 2862 or by sending an email.