Team Member, Retail

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks while delivering a Legendary Customer Experience.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of duties during 95 percent of the day, including but not limited to:
  • Operate cash register/computer following cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan-o-gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Operate forklift (unless under the age of 18).
  • Operate cardboard baler (unless under the age of 18).
  • Assist customers with loading purchases.
  • Ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Ensure the safety and well‑being of birds, sanitize and maintain poultry holding tanks and care for birds as required.
  • Complete all documentation associated with any of the above job duties.
• Team members may be required to perform other duties as assigned.

• No experience required; retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• A high school diploma or equivalent is preferred but not required. Team members must be able to read, write and count accurately.

• Farming, ranching, pet/equine, or welding knowledge.
• Ability to read, write, and count accurately.
• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.

• Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate.
• Work shifts vary by store, generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to company safety training and guidelines.

• Move and transfer merchandise weighing up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper material handling equipment.
• Lift or reach merchandise overhead occasionally.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Operate and use equipment necessary to run a store (e.g., dolly, hand truck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under 18.
• Operate store equipment such as computer and cash register continually.
• Read, write, and count accurately to complete documentation.
• Utilize strong written and verbal communication skills to communicate effectively with team members.
• Process information/merchandise through the point‑of‑sale system.
• Handle contact with birds/poultry.
• Successfully complete all required training.
• Complete training and certification to dispense propane (not applicable if under 18).

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his or her supervisor.

• Medical, dental, and vision coverage.
• Company‑paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.
• Eligibility for TSC Benefits after averaging at least 15 hours per week during a 90‑day lookback period, with benefits effective on the first day of the month following four months of continuous service.