Dairy​/Frozen Manager

Job Description The Dairy/Frozen Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansen’s IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities Serve customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques

Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products

Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized

Actively work new product offerings onto shelves, while removing discontinued products

Maintain product tags to ensure products have the correct source of supply for ordering

Order inventory based on reports (shrink, overage, expired, etc.)Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

Assist with unloading daily deliveries

Assist with maintaining back coolers, including taking cold temperatures at designated times

Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Participate in additional training and leadership activities as directed

Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Dairy/Frozen Department duties as needed

Required Qualifications Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment

Prior grocery experience as well as leadership experience is required

Ability to work in a colder environment

Ability to successfully lead, coach, train, develop and motivate a team Ability to provide clear direction and delegate responsibilities to a team after determining department needs

Strong knowledge of local and state health, sanitation and safety regulations

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong sense of team – ability to anticipate the needs of the team Strong computer skills, working knowledge in Microsoft Office product suite

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time Ability to lift up to 50 pounds