Retail Associate

Our Mission:
Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision:
Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE:
Stewardship | Engagement | Respect | Visibility | Elevation

Job Title:

Retail Associate Department:
Retail Operations

Reports To:

General Manager Classification:
Non-ExemptEEO-1 Category:
Laborers and Helpers Safety Sensitive:
No

Authorized Driver:
No

Supervises: N/AJob Summary Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

Essential

Job Duties The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.

Provide excellent customer service to all stakeholders

Performs all register transactions accurately

Maintain cash register stock level according to standards

Follow general housekeeping standards

Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing

Understand and achieve quotas to meet sales goals

Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems

Merchandise sales floor when needed

Recovering to maintain sales floor product levels and to keep the store cleaned and organized

Perform janitorial and housekeeping duties as assigned

Ensure product is properly merchandised (Sized and categorized)
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems

Check, accept, unload, and process donations from the customer using GRATIS at the door Accurately maintain daily donation records

Unload and load trailers and straight trucks according to standards

Perform opening and closing donation door procedures

Unload, inspect, sort, and process donated goods following the current LLGI SOPGrade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area Transport stock to and from workstations

Effectively manage time to ensure that work is completed efficiently and in accordance with production standards

Assume responsibility and accountability for the completion of job duties to meet production goals

Contribute to team success by involving others in work processes, decisions, and actions

Assist processors in swapping full equipment with empty ones to expedite operations

Help price furniture and keep it going from the door directly to the sales floor

Assist in cutting cardboard and filling the cardboard gaylords

Demonstrates professionalism, integrity, and ethical behavior

Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters

Follow LLGI safety guidelines

Understands and follows LLGI policies and procedures.

Embraces the mission, vision, and values of LLGI.Place product into proper containers for placement on the sales floor.

Effectively pull product from the floor to meet specifications before transferring to the warehouse

The ability to work in a team environment

Other duties as assigned

Competencies Adaptability Managing  Conflict Stress Tolerance Communication Tenacity Sense  of Urgency Education, Experience, and Credentials Must be at least 16 years of age Knowledge, Skills, and Abilities…