Client Advisor

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life‑long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a full‑time Client Advisor I.

• Builds trusted relationships with clients through courteous and concerned approach to meeting client needs.
• Ensures every client interaction includes a wellness mindset by educating on savings, credit health, and digital banking usage.
• Partners with the Client Experience Specialist to identify and resolve client pain points.
• Maintains accountability for branch‑level service quality metrics.
• Owns follow‑up on client feedback and service recovery.

• Partners with Business Development / Treasury Management Team to identify cross‑sale or financial wellness opportunities, and track referrals and pipeline activity.
• Acts as liaison between Retail and Sales teams for complex client handoffs.

• Champions all digital adoption initiatives (ITMs, mobile, online banking, Teams video calls).
• Provides feedback to the Digital Department on workflows or tools that streamline retail operations.