Inside Sales Specialist – Quotes, Orders & Customer Care

About the Role

We are seeking a motivated and professional Inside Sales Representative to support our Illinois Territory Managers. You will help grow customer relationships, and drive inside sales performance. This role is essential in providing accurate quotes, managing orders, and delivering outstanding customer service to area accounts. The ideal candidate is organized, proactive, and thrives in a fast-paced environment.

This role works closely with the Illinois Sales Managers, Branch Manager, and Purchasing to ensure customer needs are met quickly and accurately.

• Provide quotes for products and services to customers
• Enter and process sales orders and purchase orders
• Ensure timely delivery of ordered parts and resolve order issues
• Support Territory Managers with follow-up and customer communication
• Field incoming calls and route to appropriate team members
• Respond to customer inquiries via phone and email
• Maintain accurate records and CRM data entry
• Perform general office duties including filing, scanning, and processing credit card receipts
• Assist with inventory coordination and supplier follow-ups as needed
• Provide spreadsheets, presentations, and reporting as required

• 1+ year customer service or sales support experience (preferred)
• Proficient in Microsoft Office (Excel, Outlook, Word required)
• Strong written and verbal communication skills
• High level of accuracy, organization, and attention to detail
• Ability to multitask in a fast-paced environment
• Team player with a positive, professional attitude