Personal Banker

Personal Banker

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. They use their product knowledge to identify needs and offer financial solutions, helping customers secure their financial well‑being while making banking easy. Extensive training on UMB’s products, services, and the sales process is provided, and bankers learn from UMB leaders and mentors.

• Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs.
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing on prospecting and cross‑selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
• Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing.
• Learning processes such as transactions, managing a cash drawer, and completing bank documentation consistently according to industry and legal standards.
• Challenging daily key performance metrics to elevate personal goals while balancing competing priorities and providing an unparalleled customer experience.
• Other duties as assigned.

• HS Diploma or equivalent.
• Two years of retail banking sales experience or other relevant experience.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.
• Ability to obtain a NMLS registration within 90 days.
• Ability to learn products, services, and procedures quickly and accurately.
• Basic math skills and the ability to problem‑solve while operating within established risk parameters/tolerances.
• Demonstrated ability to make personal connections, engage and educate customers, ask open‑ended questions, and listen to establish trust and build lasting relationships.
• Strong business development capabilities for proactively growing a personal book of business by successfully using campaign offers, prospecting leads, service‑to‑sales conversations and leveraging centers of influence for referrals.
• Thriving in a high‑energy, sales‑driven team and leveraging daily coaching and feedback to polish sales outcomes.
• Using expert product knowledge and conversation skills to build upon customers' needs and make a true difference in their financial lives.
• Communicating in a compelling manner, projecting a positive image, and enjoying solving problems and creating positive outcomes.
• Demonstrating attention to detail when completing documents or explaining features and benefits.
• Enjoying coaching others as a sales mentor.

• College degree or military equivalent strongly preferred.
• Bilingual.

US Employees in California, Washington DC, New Jersey, and New York: $35,750 - $52,040
US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $32,640 - $47,640
US Employees in all other states not listed above: $29,530 - $43,240
The posted compensation range represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.

Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits (benefit offerings and eligibility requirements vary).

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please contact  to let us know the nature of your request.

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