Member Service Specialist; Teller

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top‑notch customer service while earning limitless monetary incentives for your hard work? As a Member Service Specialist, you will represent the heart of NuMark Credit Union by offering products and services that meet our member's financial needs.

You will effectively build relationships and become a trusted partner in making dreams a reality.

Schedule:

Monday‑Saturday; requires availability on Saturday. The Credit Union is closed on Sundays, but employees are required to work Monday‑Saturday with one day off during the week.

• Build member relationships by providing exceptional service and using open‑ended questions to determine where they are in their financial life‑cycle.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offering products to meet needs, and continually striving to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross‑sell products, such as loans, credit cards, deposit accounts and electronic services.
• Accurately handle cash and non‑cash transactions and balance cash drawers.
• Ensure confidentiality of member information in every situation.
• Routinely maintain accounts according to member requests.

• Ability to effectively upsell and cross‑sell products and services.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Cash handling experience.
• Willingness and ability to substitute at other local branches if necessary.

• Blue Cross Blue Shield plans (HMO, Options or PPO), Dental, Vision.
• 3 weeks of Paid Time Off, Paid Holidays.
• Company Lunches and Parties, Birthday Holidays.
• Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed).
• 401(k) Savings Plan with Company Match & Profit Sharing.
• Flex Spending Account, Accident Insurance Plans.
• Education Reimbursement for Bachelor's or Master's Degrees.
• Employee Assistance Program, Paid Community Volunteer Time, Career Advancement Opportunities.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in‑person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in‑person attendance is required at the employee's assigned location(s) for all scheduled shifts.

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to stand at a teller station for an extended period.

The budgeted compensation range for this position is $20.00–$21.00 per hour (non‑exempt). Individual rates vary based on skills and experience. This position is also eligible to earn monetary sales incentives.