Aftermarket Inside Sales Representative

Aftermarket Sales Representative, Position Available

Job Description:

About Pacific Press Holdings

Pacific Press Holdings is an 80+ year-old OEM specializing in the design and manufacture of highly engineered hydraulic metalworking equipment. Our products serve a broad range of industries including metal fabrication, automotive, aerospace, and general manufacturing. With a strong reputation for quality and innovation, Pacific continues to expand its market presence through new product development, aftermarket support, and customer-focused solutions.

The Aftermarket Sales Representative is responsible for developing and growing aftermarket revenue by providing exceptional customer service to Pacific Press and Multipress customers throughout the lifecycle of their equipment.

This position serves as the primary point of contact for customers regarding replacement parts. The Aftermarket Sales Representative builds long-term customer relationships.

Success in this role requires a customer-first mindset, strong communication and computer skills, mechanical aptitude, organization, and the ability to proactively manage customer accounts. The position works closely with Sales, Service, Engineering, Manufacturing, and Finance to deliver outstanding customer experience.

The Aftermarket Sales Representative is expected to proactively grow aftermarket sales through regular customer contact, account management, follow-up activities, and strategic business development initiatives.

This position reports to the Aftermarket Manager.

• Develop trusted relationships with existing Pacific Press and Multipress customers.
• Serve as the primary contact for aftermarket products and services.
• Conduct proactive outbound and inbound customer calls and emails.
• Deliver an exceptional customer experience on every interaction.

Generate sales opportunities for:

• Replacement Parts
• Spare Parts Packages
• Machine Manuals

• Follow up on every quotation until closed.
• Identify cross-selling and upselling opportunities.
• Generate leads for new machine opportunities and transition them to the Sales Department.
• Support company initiatives to increase recurring service revenue.
• Maintain accurate customer information within Hub Spot/Salesforce CRM.
• Document customer interactions, opportunities, and follow-up activities.
• Track open quotes and sales pipeline.
• Utilize CRM workflows to ensure timely customer follow-up.
• Maintain accurate forecasting information.

Work closely with the departments below to ensure customers receive timely and accurate information regarding the deliverables and actionable items listed below.

• Departments:
  • Service Department
  • Engineering
  • Manufacturing
  • Finance
  • Sales
• Quotations
• Backorders
• Warranty coverage

• Achieve monthly and annual sales goals.
• Meet outbound/inbound customer contact goals.
• Increase aftermarket revenue.
• Improve customer retention.
• Maintain high customer satisfaction.
• Support company strategic initiatives.

• Manufacturing
• Capital equipment
• Hydraulic presses
• Press brakes
• Parts sales
• Experience with CRM software such as Hub Spot or Salesforce is preferred.

• Mechanical aptitude
• Professional phone presence
• Strong organizational skills
• Problem-solving ability
• Ability to prioritize multiple projects
• Self-motivated
• Detail-oriented
• Ability to work independently and as part of a team

• Participate in sales meetings and training.
• Maintain product knowledge across all Pacific Press and Multipress product lines.
• Perform other duties as assigned by the Aftermarket Manager, Sales Manager and President.

• Full Time – On Site
• Salary Rate: $52,000 – $60,500 based on candidate experience, plus monthly commission
• 401k: 4% match
• Benefits:
  Exceptional benefits plan
  • Medical
  • Vision
  • Dental
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • AD&D
  • Paid Time Off
    • Vacation
    • Sick
    • Illinois Paid Leave or Personal Paid Time if live outside of Illinois