Director, Customer Partner - Government; Springfield, IL

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward, pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, customers and communities.

• ONSITE AT CLIENT REQUIRED IN SPRINGFIELD, IL*
• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Drive profitable growth through a consultative approach, leading with Kyndryl Consult; responsible for lead generation through to closure, new scope and value, and minimizing erosion in ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth; increase utilization and billability of resources assigned to the account
• Generate opportunities, close them, and expand existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Demonstrate distinctive expertise by building deep industry knowledge and applying it to help customers realize value
• Own account P&L, drive customer satisfaction and ensure account compliance with integrity
• Invest in the development of the people on the account and across the organization
• Act as a steward of the Kyndryl culture

• 10+ years of experience managing sales process end‑to‑end
• 5+ years of experience running account P&L of $10M+
• Experience on government accounts
• Deep knowledge of business and technology trends and government industry best practices
• Proven experience with revenue growth, cost, profitability, trends and risks
• Open‑minded and empathetic approach in relationships with customers
• May be required to travel up to 25%

• Bachelor's degree or Master's degree
• Sales experience in technical solutions

For the U.S. this position offers a salary range of $159,240 to $286,560 based on a full‑time schedule. Actual compensation may vary based on geography, skills and experience. The role is eligible for Kyndryl’s discretionary annual bonus program and, if applicable, a sales commission plan. Benefits include medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

With state‑of‑the‑art resources and Fortune 100 clients, you will have the opportunity to innovate, build new capabilities, and create value. Kyndryl offers employee learning programs, certifications, a volunteering platform, and a supportive culture that values well‑being and professional growth.