Internal Account Manager

SKANWEAR® designs and manufactures high-performance, inherently protective Arc Flash Clothing and PPE that prioritizes safety, comfort, and consistent global standards. As a family-owned business established in 1989, the company focuses on long-term partnerships built on quality, service, and trust, supporting customers in more than 92 countries. SKANWEAR® works with organizations across data centres, utilities, and large industry to implement scalable electrical safety programs that keep people safe in demanding environments.

The company’s inherent protection approach ensures safety is integrated into the fabric itself for durability and reliability, while its educational initiatives connect and empower a global community of electrical safety professionals. SKANWEAR® is driven by a mission to set the global standard in Arc Flash Clothing and PPE, protecting the people who power critical infrastructure worldwide.

Role Description

The Internal Account Manager is a full-time role responsible for managing and growing relationships with assigned customer accounts working alongside Regional Account Managers (External Sales).

The Internal Account Manager role encompasses all aspects of sales from handling customer requests, to proactively calling, updating customers on order status, quotes, enquiries etc... Effectively handling all aspects of the ordering cycle to free up the RAM (Regional Account Manager) from admin and tasks.

The Regional Account Manager will keep overall responsibility for sales results and performance of accounts but the Internal Account Manager's contribution is critical to the customer satisfaction, success and support of each account. You will work closely with multiple RAM’s who operate across multi-national markets to support our customer engagement and requests. No two days will be the same, you will be involved in supporting many different customers across a number of different countries and industries.

Role Requirements

To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers.

Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are always exhibited. Reflect the values of the organisation;
Grit, Care, Innovation and Knowledge.

The Internal Account Manager will also contribute to continuous improvement by gathering customer feedback and supporting internal projects that enhance processes and service quality.

Qualifications

• Candidates should possess strong account management and customer relationship skills, including experience in managing key accounts, handling inquiries, and maintaining high service standards.
• Candidates should possess sales and commercial skills such as opportunity identification, upselling and cross-selling, quotation preparation, and working with sales targets or KPIs.
• Candidates should possess communication and collaboration skills, including clear written and verbal communication, active listening, and effective teamwork with cross-functional departments.
• Candidates should possess organizational and administrative skills, including CRM usage, data accuracy, order processing, and time management in a fast-paced environment.
• Candidates should possess problem-solving and analytical skills, including the ability to interpret customer needs, resolve issues, and use data or reports to support decisions.
• Proficiency in common business software (e.g., Microsoft Office suite).
• A background in business, sales, customer service, or a related field, or equivalent practical experience, is preferred.