Account Executive Service

At Innovative, innovation isn't just part of our name
-it's the mindset that drives everything we do.

We are built by people who take ownership, challenge the status quo,and create solutions that keep the world's most critical industries running.

From engineering and fabrication to installation and service,our teams collaborate to solve complex challenges with creativity, precision, and purpose.

We invest in people who are passionate about making an impact,fostering a culture where innovation thrives, careers grow,and great teams build extraordinary solutions together.

Salary: Dependent on experience

Posted:

Employee Type: full-time

Travel Required: No

Account Executive (Service)

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom-engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across the food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role:

The Account Executive (Service) is responsible for cultivating high-profile client relationships and delivering customized services that align with customer needs and company objectives. This role works closely with sales and support teams to ensure long-term partner success and manage operational aspects across key accounts. Responsibilities include aftermarket sales (service and maintenance contracts and projects), prospecting and outreach, compliance tracking, and managing executive-level initiatives.

This is an intermediate-level sales position with collaborative opportunities across departments.

• Generate quotes for service and maintenance contracts and projects
• Identify sales opportunities through research and strategic outreach
• Expand company presence within the industry
• Conduct product training webinars for existing customers and prospects
• Consult with customers as a technical resource on product offerings
• Attend trade shows and conferences to promote the company and services
• Follow up on all sales opportunities and customer inquiries/concerns promptly
• Provide general customer service for existing and new business accounts
• Cultivate and maintain long-term customer relationships
• Grow the customer base through prospecting and cold calling
• Promote company services and products
• Collaborate with internal teams to support customer needs across departments
• Perform additional duties as assigned by management

• Bachelor’s degree in a business-related field preferred
• 3-5 years of experience in general sales and/or customer service preferred
• Confident phone presence and professional email communication skills
• Ability to virtually present our products and offerings
• Proficiency in Microsoft Office Suite, internet research, and database entry
• Knowledge of Hub Spot, Salesforce, or other CRM platforms
• Detail-oriented with strong multi-tasking abilities
• Strong problem-solving and goal-driven mindset
• Ability to work independently and within a team
• Must be able to remain in a stationary position (Seated or standing) for extended periods
• Occasionally may need to lift or carry items up to 25 pounds (E.g., office supplies, small equipment)

• Prior experience in technical sales or industrial services
• Familiarity with refrigeration, engineering, compliance, or construction industries

In addition to a competitive base salary, we provide a comprehensive and…