Director, Business Value Services; Public Sector: Education

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 09/30/2026.

Role Type: BVS Consultant Segment:
Public Sector/EDU/NGO AMER

The Business Value Services (BVS) team serves as trusted value advisors to our Global Public Sector, Education, and NGO customers. We bridge the gap between Salesforce capabilities and customer business outcomes by helping account teams and customers focus on business/mission outcomes, quantifying value, articulating ROI, and enabling account teams to speak the language of business decision-makers.

• Lead value discovery sessions or workshops with customers to identify business goals, pain points, and success metrics
• Conduct value discovery research using publicly available information
• Build quantified business case models using a combination of tools demonstrating ROI, TCO advantages, and financial and mission impact
• Create compelling value maps that connect organizational goals to Salesforce capabilities and measurable outcomes
• Translate technical solutions into business value narratives that resonate with C-suite executives and budget decision-makers

• Collaborate with account teams to craft value-infused proposals and executive presentations
• Develop sector-specific messaging for Federal, State & Local Government, Education, and NGO markets
• Position Salesforce solutions (Public Sector Solutions, Education Cloud, Nonprofit Cloud, Data Cloud, Agentforce, etc.) in the context of mission-critical challenges
• Incorporate customer success metrics, industry benchmarks, and available research (e.g. IDC Studies, Forrester TEI studies) into sales materials

• Serve as a value-selling subject matter expert for account teams across your assigned territory/accounts
• Conduct "office hours" and advisory sessions to coach AEs and SEs on value-selling best practices
• Enable self-service value capabilities by training teams on BVS tools and methodologies
• Partner with Solution Engineers to integrate value narratives into technical demonstrations

• Co-create and present business cases and ROI analyses to customer executives, procurement teams, and budget committees
• Build trusted relationships with customer stakeholders across IT, finance, and lines of business
• Support value realization efforts post-sale to demonstrate ongoing impact and support expansion opportunities
• Participate in strategic customer events including Agentforce World Tours, executive briefings, and industry conferences

• Work closely with Sales, Solution Engineering, Industry Advisory, CSG (Customer Success Group), Professional Services, and Product teams
• Contribute completed business cases to the BVS ROI Library for organizational learning
• Share best practices and learnings across the global BVS community
• Support special projects and strategic initiatives as identified by BVS leadership

• 8+ years of professional experience in one or more of: management consulting,…