Account Manager Retail; CVS

The Account Manager manages assigned customer accounts and a defined book of business under general supervision. This role is responsible for revenue generation, executing account plans, supporting customer growth and AGM/profitability, forecasting, promotions, inventory coordination, and building effective long-term customer relationships. The Account Manager works cross-functionally with key internal partners to support customer needs, identify product and sales opportunities, and develop commercial and financial acumen while making routine account decisions within established guidelines.

• Execute established account plans and contribute to short- and long-term account strategies that support profitable growth and broader business priorities.
• Develop an understanding of assigned accounts and coordinate inventory reporting and communication between customers and internal Inventory Management teams.
• Manage day-to-day customer interactions for assigned accounts, including new item launches, annual plans, logistics, and other routine account needs.
• Develop and deliver customer sales presentations that communicate account performance, product opportunities, promotional plans, and business recommendations.
• Support the customer account planning cycle by identifying new business opportunities, following up on sales activities, and helping ensure customer needs and expectations are met.
• Monitor account performance against sales and AGM/profitability goals, identify variances, and collaborate with leadership on actions to support achievement of budget expectations.
• Monitor customer program costs, including advertising, rebates, buybacks, slotting allowances, and other account investments; identify variances and opportunities to support profitability within established guidelines.
• Conduct internal and external account business reviews to evaluate and present sales performance, key trends, risks, and opportunities.
• Assess competitive pricing and brand positioning for assigned accounts and make recommendations that support sales growth, profitability, and customer objectives.
• Partner with Marketing and other cross-functional teams on new product opportunities, commercialization, and rebrand initiatives to ensure customer requirements, timing, and launch milestones are met.
• Monitor and share customer, category, market, and competitive insights, including product performance, pricing, promotions, and emerging opportunities, to support account decisions and business growth.

• Education:
  
  Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Work Experience:
  
  At least 3 years of relevant sales, account management, or related commercial experience; or 4-7 years of transferable business experience.
• Knowledge / Skills / Abilities:
  Working knowledge of sales, trade, and category management, customer economics, and retail marketing concepts and practices.
• Ability to execute established account plans, sales initiatives, and promotional strategies within defined guidelines.
• Ability to analyze account, customer, and market information to identify trends, develop recommendations, and prepare customer-facing presentations.
• Ability to collaborate effectively across functions and coordinate with internal partners to support customer needs, account execution, and issue resolution.
• Ability to understand customer business needs and challenges and identify appropriate products, services, and account solutions.
• Strong verbal and written communication skills, including the ability to communicate effectively with customers and internal partners.
• Moderate to frequent travel required for business purposes, including customer meetings, business reviews, negotiations, key…