Service Technician - Albion

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Join to apply for the Service Technician - Albion role at Sydenstricker Nobbe Partners John Deere

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Dealer Profile Administration (DPA) Code: Service Technician

Revenue Generating: Yes

Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

• 1+ years of experience performing service repairs
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs. repeatedly
• Basic Service Technician certification preferred
• High School Diploma or equivalent experience required;
  Associates degree preferred
• Valid drivers license is required
• Fork lift license preferred

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Agriculture, Construction, Mining Machinery Manufacturing

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