Field Technical Supervisor

Job Overview

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

• Supervises all levels of Field, System and Advanced Technicians.
• Oversees training for field personnel.
• Distributes and reviews work assignments of Lead Technicians.
• May fulfill duties of Lead Technicians or Advanced Technicians as needed, including installing and servicing Cable One’s products for the public.
• Performs after‑hours network stand‑by, troubleshooting and repair.
• Inspects and evaluates completed field work for conformance with Cable One Technical Training Center (TTC) standards and current Cable One engineering and safety practices.
• Analyzes operations and performance to ensure operational efficiencies, productivity improvement, work quality and customer satisfaction.

• Demonstrated ability to perform all duties and responsibilities of the Advanced Lead Technician.
• Demonstrated ability to be a team leader.
• Valid driver’s license in the state of employment.
• Team player, self‑motivated, with good communication, technical and public‑relations skills.
• Able to operate power tools and hand tools safely.
• Works in all seasons and regularly scheduled weekends.

• Committed – Values each and every customer, while working hard to keep their business and support our communities.
• Helpful – Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive – Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal – Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in 1st year).
• Free services if you live within a servicing area.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.