Fire & Security Service Technician

Location: Richmond

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer:

Competitive hourly pay + Sign-On Bonus Paid training and continuous development opportunities

Company vehicle (field-based role)
Career advancement within a global organization

Referral bonus programs

Comprehensive benefits package including:

Medical, Dental, Vision Insurance Health Savings Account (HSA)
Life Insurance
401(k) with company match

Short-term & long-term disability coverage

Employee Assistance Program (EAP)
Wellness programs and more Responsibilities:

Respond to service calls and diagnose issues with fire alarm and life safety systems

Perform troubleshooting, repair, programming, and system testing

Service and maintain systems from multiple manufacturers (including Simplex Grinnell)
Read and interpret blueprints, schematics, and technical documentation

Communicate professionally with customers to identify issues and provide solutions

Complete service documentation using mobile devices and customer systems

Participate in on-call rotation and respond to after-hours service needs as required

Maintain inventory and ensure readiness of tools and equipment

Identify system improvements and recommend upgrades or solutions (upselling opportunities)
Support, mentor, and collaborate with team members when needed

Required Qualifications 3–5+ years of experience in:

Fire alarm and life safety systems

Low voltage systems (access control, intrusion, or related)
Strong troubleshooting and technical diagnostic skills

Ability to read and interpret blueprints, diagrams, and specifications

Working knowledge of test equipment (multimeter, analyzers, etc.)Strong communication and customer service skills

Valid driver’s license with acceptable driving record

Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
Willingness to work flexible hours, including weekends and on-call rotation

Ability to follow safety procedures and company guidelines

Preferred Qualifications

NICET Level II certification (or actively pursuing)
Technical training or certification in electronics or fire systems

Experience with CCTV, IP networks, and integrated security systems

Prior experience with system programming and commissioning

Salary Range:$26.00 – $34.00 per hour (based on experience, skills, and qualifications)#LI-VS2#LI-Hybrid