Rental Field Service Technician

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At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well‑being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Rental Field Service Technician

Shift: 1st Shift

Starting Compensation Range: $35.00 - $49.94 per hour

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years' heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do:

• Perform all level of maintenance on both Caterpillar and allied rental equipment
• Service, diagnose, and perform repairs, including changing oil, replacing fuel filters, replacing bulbs, and changing wheel assemblies
• Apply advanced level troubleshooting techniques to determine proper repair procedures on all assigned work orders
• Provide recommendation to swap out of machines requiring intermediate level, or higher, repairs
• Disassemble machine as needed to perform service work. Reassemble to factory specifications
• Interact with customers and answer repair-related questions, as required
• Use CAT ET, as needed
• Refer non-repair questions to supervisor
• Instruct customers on operation of equipment, as needed
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Inspect components removed from machines to determine their reusability
• Maintain work area, tools and equipment to promote a clean and safe environment
• Travel to all company locations and job sites as required
• Demonstrate the ability to learn and apply new knowledge
• Proficient use of technical software, databases and manuals
• Perform various other duties as assigned

What We’re Looking For:

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
• Excellent troubleshooting and analytical skills
• High school diploma or GED, required
• Excellent mechanical aptitude
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Strong communicator with excellent verbal and written communications skills
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Self-directed and well organized with the ability to prioritize workload while providing excellent customer service
• Proficiency with use of technical software, databases, and manuals

What Success Looks Like In This Role:

• Demonstrated ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Professional interactions with customers and all levels of personnel within the organization
• Ability to function well in a fast-paced environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool…