Resident Services Coordinator - Families & Housing Support

Full Time Dunleavy Apartments, San Francisco, CA, US

30+ days ago Requisition : 1035

Salary Range: $29.00 To $32.00 Hourly

Job Title:

Resident Services Coordinator (Families)

Department:
Resident Services Department

Reports To:

Program Manager, Resident Services

Job Status:
Full‑time, Nonexempt

Compensation: $29.00 /hour to $32.00 /hour, DOE; medical, dental, vision & retirement plan

The Resident Services Coordinator at Mission Housing Development Corporation will provide a vital role in engaging supportive housing residents and providing services to help them retain housing, develop and achieve attainable housing‑focused goals. The Resident Services Coordinator also supports behavioral changes which reduces mental health symptoms and improve daily function. In addition, the role of the Resident Services Coordinator will be to facilitate linkage to community resources, 3rd‑party contracted partners for residents as needed and care navigation services.

• Identifies the strengths of residents for asset‑building and personal development as well as their needs for supportive services.
• Researches, identifies, and links residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance. SSI, Medicare, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
• Establishes relationship with, maintains and also follows up with community service providers.
• Works closely with Property Management staff to identify specific supportive needs as related to lease violations and household stability — in addition with following up and updating supervisors on the outcome of any referrals provided to Resident Services Coordinator.
• Compiles information and eligibility requirements for neighborhood and City‑wide resources.
• Organizes community resource displays with information and applications.
• Assists with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing.
• Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community‑building activities, programs and events (i.e., annual on‑property community activities, Carnaval, Sunday Streets, fundraisers, etc.) – as needed or assigned, during or outside regular business hours.
• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; provides activities for community building and empowerment.
• Assesses barriers facing the clients and develop a case plan; creates and tracks service plans; coordinates individualized planning with clients to meet short‑ and long‑term needs.
• Provides service linkages and support systems to ensure identified needs are met.
• Provides ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events, as well as ongoing support such as: assists residents, gathering all documentations which would keep households in compliance with management/good standing; assists residents for annual rectification/appointments/following up on outstanding action items and/or any other issues regarding housing stability and housing reasonable accommodation.
• Prepares and submits all necessary program documentation by Mission Housing and external agencies as required.
• Assists in and/or provides crisis intervention and follow‑up (including but not limited to child abuse or adult abuse and domestic violence reporting), implements mandated reporting policies and procedures.
• Prepares group and one‑on‑one services to residents and supports community‑building activities at assigned properties, provides services using harm reduction principles.
• Works with the residents to support independent living and personal and professional goals.
• Assists resident in the event of any emergency such as fires or floods (e.g., American Red Cross).
• Provides crisis intervention,…