Family Services Specialist II - Adult Protective Services

Family Services Specialist II
- Adult Protective Services

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Family Services Specialist II
- Adult Protective Services. The incumbent is responsible for conducting investigations involving reports of abuse, neglect, and exploitation.

• Providing intervention services to elderly and/or disabled adults and their families
• Investigating reports of abuse, neglect and exploitation in the community, adult homes, nursing care facilities and hospitals
• Assessing and determining the legitimacy of reports of abuse, neglect and exploitation
• Gathering/ assessing information
• Formulating service plans
• Implementing and monitoring plans and evaluating outcomes
• Establishing and maintaining individual case records, documenting interactions with clients during visits, meetings, referrals, contacts, actions, and plans
• Observing federal, state and local guidelines
• Maintaining a specialized database to include inputting, retrieving, and analyzing data
• Generating and reviewing reports to ensure that data is current and accurate
• Working with the courts and community agencies to ensure that at-risk adults are safe, appropriately placed and have necessary resources to provide for their well-being
• Completing Uniformed Assessment Instrument (UAI), counseling clients and making referrals
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event
• Other related duties as assigned

This individual may be required to work overtime, nights, weekends, holidays or on-call, as needed.

City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

Considerable knowledge in principles and practices in the human services field, including knowledge of programs, socio-economic trends, and behaviors that impact the delivery of human services; and state and local policies and procedures, laws, and regulations.

Demonstrated skills in advocating and counseling; administering individual and family assessments and interpreting results; interviewing; case management, including reporting and documenting; oral/written communication; and conducting forensic interviews.

Demonstrated ability in understanding and interpreting policies, procedures, regulations, and laws; thinking critically; managing time effectively; making sound judgments; problem solving; and analyzing, assessing, and evaluating data.

• Bachelor's degree in a Human Services field OR Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22
  
  VAC
  40‑670‑20 of the Administrative Code of Virginia)
• Experience in assigned program area and completion of required training programs or equivalent combination of training and experience that provides the required knowledge, skills and abilities

• Valid Commonwealth of Virginia Driver's License with a satisfactory driving record

• Two (2) or more years of Social Work experience working with families
• Advanced computer, written and oral communication skills
• Ability to effectively develop relationships among a diverse, socio-economic class of clients
• Ability to read, write, and speak Spanish fluently
• Bachelor's degree in Social Work or Master's degree in Social Work
• Strong case management skills
• Knowledge of community resources available to clients
• Strong collaborative skills
• Ability to interpret policy
• Ability to work with a diverse population
• Knowledge of court procedures/operations
• Strong oral and written communication skills and computer skills with Microsoft Windows-based software