Member Experience Coordinator

Community Health Plan of Imperial Valley (CHPIV) is Imperial County's Medi-Cal managed care plan. We are a locally managed public health care plan committed to working with members, providers, and the residents of Imperial County.

As we continue to build something great, we are looking for a Member Experience Coordinator to provide exemplary service to our members and the community.

• Direct visitors to the appropriate person and office
• Assist in public-facing events on behalf of the organization
• Greet and handle member inquiries that walk into the office
• Answer, screen and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email, including members
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order office supplies and keep inventory of stock and office break area/printer area
• Update calendars and schedule meetings
• Arrange travel and accommodations and prepare vouchers.
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude
• Bachelor’s degree Preferred
• High school degree; additional certification in Office Assistance, or a degree is a plus

• A competitive salary of $17-$20/ hour
• Health, dental, and vision insurance, which the organization pays 85% of the cost for you and your family
• Paid time off
• A 401k plan with a generous match
• A chance to make a real difference in the Imperial Valley community

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.