Customer Service Agent

Customer Service Agent

Job Type: Part Time

Location:

Imperial, CA

FLSA:
Non - Exempt

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.

Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

We are actively in search of a Customer Service Agent to support our operations at Imperial County Airport! This position is 100% on-site, so being based in or around the Imperial, CA area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning;
• Transport passengers via shuttle or van as required;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required;
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

• Must be authorized to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience.
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School Diploma or equivalent.

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

We have four open positions available. Schedules vary and are listed below. Advanced Air reserves the right to modify work schedules based on operational needs.
Schedule 1 Schedule 2 Schedule 3 Schedule 4
Sun: OFF OFF  - 1830
Mon: OFF 1500 - 2000 OFF 1500 - 2000
Tue: OFF 1500 - 2000 OFF 1500 -…