Social Services Worker - Imperial

Overview

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. The work involves determining eligibility for individuals in Economic Assistance or Medicaid programs, ensuring Nebraskans receive essential services.

• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match on first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

• Participate in 6-8 weeks of paid training to prepare for eligibility determinations.
• Review applications for assistance and verify or update financial and demographic information via electronic, phone, or in‑person exchanges.
• Use call center software and telephony systems, including automated call distribution and voice response systems.
• Maintain accurate records and comply with program regulations and policies.

• Minimum Qualifications: 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education or a closely related field; OR experience in customer service, determining eligibility for public assistance, or related service areas.
• Preferred Qualifications: Experience in human services, case management, or determining eligibility for financial assistance programs.

Knowledge of customer service principles; interviewing practices; sociological conditions influencing human behavior.

Strong proficiency with Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple computer programs simultaneously.

Empathy, independence, time‑management, confidentiality, critical thinking, and decisive eligibility determination.

Effective oral and written communication and ability to maintain positive working relationships.

Comprehensive package including pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status.

The State of Nebraska values its teammates and promotes diversity, inclusion, and belonging. We recruit, hire, train, and promote in all classifications and levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.