Front Desk Sales​/Member Services

Benefits

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team. If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

• Grow membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly, and converting into memberships.
• Be the go-to resource for parents throughout their swim journey; ensure new families feel welcomed, informed, and excited to enroll.
• Achieve daily, weekly, and monthly enrollment goals.
• Build relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions.
• Deliver exceptional customer service while answering questions and resolving concerns.
• Process registrations, schedule lessons, and support front desk operations; maintain accurate records and assist with administrative responsibilities.
• Coordinate birthday parties and in-school special events.
• Create a welcoming, clean, and organized environment for members and guests.
• Support a positive team culture and contribute to the overall Goldfish experience.

• All team members receive Lifeguard, CPR, First Aid, and AED certification.
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek.
• The work environment contains a warm, humid pool environment with moderate noise levels.
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences.

• Strong sales skills and a focus on customer service and relationship-building.
• Ability to meet enrollment goals and support business growth.
• Comfort working in a front-desk role and handling registrations and scheduling.

Our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!