Customer Service Partner

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. Visit

The primary responsibility of the Customer Experience Partner is to work as an integral member of the customer experience team, to provide excellence in customer care and to move the business to a position of global strength through continuous improvement.

• Order Management
  • Own the end to end order process.
  • Process all orders efficiently, accurately and in line with policies and procedures.
  • Proactively advise Customers of any changes or impacts on their orders (date changes, quantity variations, price etc.).
  • Run and follow up on various daily reports to ensure that the order to payment process is fulfilled.
  • Promote and expand the sales of the company’s products through up selling and cross selling.
• Key Account Management
  • Weekly calls with Customer / Account Manager to understand customers business and priorities.
  • Generate forecasts based on usage and recommend when orders should be placed.
  • Urgent emails acknowledged within an 1 hour and advise customer when next update available.
  • Proactively look at open orders and track delivery date changes; must update customer on date changes and solutions.
  • Track orders delivered as promised, especially urgent orders (Move up / Airfreight).
  • Act with urgency, escalating to get solutions as required.
  • Seek feedback on opportunities for improvement.
• Issue Resolution / Next Issue Avoidance
  • Own and resolve Customer issues in line with company processes; coordinate with other departments to ensure complete Customer satisfaction.
  • Continuously identify and resolve the root cause of errors to prevent reoccurrence.
• Customer Relationship Management
  • Proactively contact customers to discuss opportunities for improvement each quarter.
  • Build strong relationships with key customers and utilise that relationship to build preference for Sealed Air products.
  • Handle all incoming telephone calls and emails dealing with Customers’ needs and expectations in line with procedures and KPIs.
• Proactive Communication with Internal Customers
  • Communicate with Sales Account Managers (by phone), enabling complete visibility of key Customer issues.
  • Provide insights of any changes in customers purchasing habits to sales and supply chain team.
  • Proactively inform the Sales Team of all issues relating to the order process and distribution.
  • Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Experience KPIs and strategy.
• Other Tasks
  • Attend all relevant training courses to develop skills and increase knowledge of Sealed Air’s products and policies required to carry out role.
  • Assist with other areas of the business as required, providing cover where necessary.
  • Play an active role in company change process through positive communication to internal and external Customers.
  • Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.
  • Keep the Customer Experience Manager up to date with customers account progress, new product development, and problems and issues with any area of customer experience, to ensure the customer receives the best experience we can offer.

• Preferred 2 years prior Customer Service Experience
• Strong written and verbal…