Administrative Support , C-IMRAC and PAAU

Administrative Support 09, C-IMRAC and PAAU Department/Unit Pre-Admission Assessment Clinic Primary Site West 5th Campus (Hamilton Mountain) Primary Location Hamilton, ON

Posting #: 33069
Department: Preassessment Clinic
Employee Type: Regular, Part Time
If Temporary, Number of Weeks:
Union: CUPE
Openings Remaining: 1
Reason for Posting: This position is for an existing vacancy.

Work Days: Monday to Friday
Time of Day: Days
Shift: 7.5 hour
Shift Start: 7:00, 7:30 Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain)

Opening Date:12/02/2026
Closing Date:19/02/2026 Applications must be received online by 12:00 midnight on the Closing Date

This position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.

• Post‑secondary diploma/certificate in medical office administration or equivalent combination of education and experience
• Medical terminology certificate
• Minimum 2-3 years' experience in a health care environment
• Previous experience in a rapid assessment clinic is an asset
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration
• Previous experience with EPIC (Dovetale), Outlook and Web access
• Intermediate level in MS Word, MS Excel, Spelling
• Ability to communicate effectively and tactfully, both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Strong organization skills, with ability to set own priorities and work with minimal supervision
• Excellence in grammar, spelling, and punctuation, together with report writing skills

• Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams
• Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings
• Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner
• Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets
• Maintains unit statistics and produces various reports, patient profiles
• Provides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetings
• Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings
• Assists with other unit activities as assigned by Manager

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ().