Senior Cancer Information Specialist Canadian Cancer Society

Job Title

Job Title: Senior Cancer Information Specialist

Location: Hamilton, ON (Detailed office location information can be found by visiting this link: )

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 – $84,000 CAD)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2

SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

Job Overview

Senior Information Specialists for the Cancer Information Helpline respond to inquiries from Canadians who are living with a cancer diagnosis, their loves ones and friends, and health care professionals through phone, Live Chat and email. They provide emotional support and compassionate understanding as appropriate to the circumstances of the client, answer questions about cancer, cancer treatment and related topics, and connect clients with resources within CCS or other organizations to meet information and supportive care needs they express.

In addition, the Senior Information Specialists may answer questions from members of the general public about cancer prevention, screening or cancer statistics published by the CCS.

What You’ll Be Doing

From contacts made through the CCS 1-888 nationwide line, provides supportive care and cancer-related information to cancer patients, family and friends, and heath care professionals across Canada.

• Responds to cancer information inquiries from people with cancer, their loved ones and friends and health care professionals by telephone, Livechat, e-mail and referrals on core topics such as cancer diagnoses, treatments, side effects, coping strategies, pain and side-effect management, clinical trials, screening, practical cancer support services, and more.
• Assesses, researches and selects information tailored to each client’s situation and information needs from appropriate resources; communicates information during the contact and follows up with additional informational and/or resources by email, as needed.
• Uses expert communications skills and probes to assist callers to identify their psychosocial needs and concerns, and offers appropriate resources and referrals in response
• Provides understanding and compassion, and addresses emotional upset and distress, using active listening and supportive care communications skills, thereby creating an environment of support and high quality experience
• Functions as the first direct line to CCS, responding to complex, nuanced questions about cancer and communicating the CCS organizational position regarding key issues both verbally and in writing.
• Communicates professionally with attention to sensitivity, clarity and without personal bias.
• Participates in self-directed learning to maintain expected knowledge base, acquires new knowledge/information and keeps abreast of the latest developments in oncology and related fields in a complex, quickly changing environment
• Navigates the CCS ecosystem to identify and source information to address client…