Administrative Support

Primary Site West 5th Campus (Hamilton Mountain)

Posting #: 33633
Department: Diagnostic Imaging - Administration
Employee Type: Regular, Part Time
If Temporary, Number of Weeks:
Union: CUPE
Openings Remaining: 1
Reason for Posting: This position is for an existing vacancy.

Work Days: Monday to Sunday
Time of Day: Days, Afternoons
Shift: 7.5 hour
Shift Start: 6:30, 7:00, 7:30, 8:00, 8:30, 12:00, 14:00, 16:00 Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain)

Opening Date: 24/02/2026
Closing Date: 03/03/2026 Applications must be received online by 12:00 midnight on the Closing Date

POSITION SUMMARY
This position acts as the initial contact with Diagnostic Imaging Clients. Main areas of responsibility include verifies patient documentation; performs registration and order placement for Diagnostic imaging studies in a timely manner; handles department communication and liaisons with many client types, (patients, physicians and healthcare providers); and ensures that all patient records are processed efficiently and managed with the utmost of confidentiality, accuracy and comprehensiveness.

This position provides excellent customer service, demonstrating patience, kindness and caring in an environment with constant multiple demands.

QUALIFICATIONS

• Grade 12 diploma, plus 2 years post-secondary diploma in office administration, health services
• Minimum two-years' experience providing administrative support in a busy clinical setting
• Basic skill level is required for Excel and Typing
• Intermediate skill level is required for MS Word, spelling, medical spelling and medical terminology
• Clerical testing may be required as part of the selection process.
• Working knowledge of hospital patient processing system sand order placement (EPIC)
• A working history that supports good interpersonal relationships and demonstrated professional attitude and behaviour
• Previous booking experience required with additional knowledge of ultrasound and MRI processes
• Ability to communicate effectively and tactfully, both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Excellent organizational and problem-solving skills, with ability to set own priorities and work with minimal supervision
• Previous experience in radiology department preferred
• Good work performance and attendance record is essential

RESPONSIBILITIES

• Coordinates patient scheduling, reigstration and order placement
• Handles all telephone inquiries promptly, efficiently and courteously
• Sorts, proof-reads all requisitions to ensure that required clinical information is complete and appropriate approval signatures are provided
• Verifies and updates patient information, validates OHIP cards and fields customer service inquiries by telephone
• Maintains confidentiality and release of information in accordance with hospital policy
• Other duties as assigned by Manager

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ().