Hotel Supervisor, Glacier View Lodge

Hotel Supervisor, Glacier View Lodge page is loaded## Hotel Supervisor, Glacier View Lodge locations:
CAN, AB, Jasper, Columbia Icefieldtime type:
Full time posted on:
Posted Todayjob requisition :
BJC
0119

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** ROLE & RESPONSIBILITIES
** As a Glacier View Lodge Hotel Supervisor, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies.

This is a multi-faceted position and can include any, or all, of the following:
* Assists Housekeeping team in all areas of daily housekeeping service
* Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required
* Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
* Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
* Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
* Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
* Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
* Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
* Enforces all company policies and regulations
* Other duties as assigned
** REQUIRED SKILLS & QUALIFICATIONS
*** Previous supervisory experience in housekeeping, front desk and or hotel operations required
* A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
* Enjoy working autonomously and independently - Current Alberta Pro Serve Certification (Required)
* Process information quickly and take initiative to recommend solutions to challenges
* Stay cool under pressure by being resilient, adaptable and flexible
* Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
* Previous cash handling, hotel front desk, hotel night auditing experience, assets
* Ability to think outside the box with quick, thoughtful judgement and a positive attitude
* Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
* Able to lift 50 pounds (suitcases, laundry bags and mail)
* Guest service-oriented mindset and a passion for delivering memorable experiences
* Enjoy working with a team in a busy, fast-paced environment
* Exceptional guest-service skills and a friendly, approachable, interactive nature
* Guest service-oriented mindset and highly attentive to detail
* Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
* Very important: must be flexible to work mornings, evenings or night shifts as required

The starting wage for this role is $22.00/hour.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic,…