IT Support Technician

The IT Support Technician is responsible for providing technical support to end users across the organization’s diverse technology environments. This role also contributes to office automation initiatives and participates in projects focused on deploying and maintaining current and emerging technologies to support business operations.

Responsibilities

• Install, configure, maintain, and troubleshoot computer hardware, software applications, and network systems.
• Provide day-to-day technical support to end users, including diagnosing and resolving hardware, software, and connectivity issues.
• Deliver user training and guidance on systems, applications, and best practices to ensure effective and secure use of technology.
• Participate in office automation and technology deployment projects, including testing and implementation of new tools and systems.
• Document support activities, configurations, and procedures to ensure knowledge sharing and continuity of service.
• Collaborate with internal teams and external vendors to resolve technical issues and improve system performance.
• Travel occasionally to provide on-site technical support at the company’s various locations.
• Ensure compliance with company IT policies, security standards, and industry best practices.
• Assists in building a culture by following with health, safety and environmental standards including ergonomics, safe operating procedures, good housekeeping practices, WHMIS, and the observance of PPE requirements.
• Embody and display the company values:
  Health Before All, Aim for Excellence, Fostering Partnership, Be Bold, Commit to Ownership.

QUALIFICATIONS/SKILLS/ABILITIES

• College diploma in Computer Science or an equivalent combination of education and relevant experience.
• Minimum of one (1) year of experience in a similar role.
• Strong knowledge of Microsoft and Apple environments.
• Microsoft technologies:
  Office 365, Windows 10/11, Windows Server.
• Apple devices: iPad and iPhone.
• Experience with printer and scanner configuration.
• Knowledge of Cisco Meraki (considered an asset).
• Ability to work effectively both independently and as part of a team.
• Ability to travel to the company’s various locations including Quebec.