Host​/Barista - Till Neighborhood Bistro + Bar

The Host/Barista position is a hybrid role. Employees are expected to perform duties from both job descriptions listed below.

Host Position

Job Overview

Essential duties and responsibilities include the following. Other duties may be assigned as needed. Responsible for warmly greeting guests and seating them in a timely manner to minimize wait and ensure customer satisfaction.

Experience

No previous experience required – 1 year experience preferred.

Must have a flexible schedule and the ability to work evenings, weekends and/or holidays based on business demands.

A working knowledge of the practices and procedures of safe food handling.

Working knowledge of point of sale and reservation systems preferred.

Excellent customer service skills.

Friendly demeanor and positive attitude.

Ability to work in a team.

Duties & Responsibilities

Warmly and graciously greet all guests upon arrival.

When possible, hold doors open for guests to enter or exit.

When immediate seating is limited, record guests names and number in party providing guests with estimated waiting times.

Call out name of party when table is available.

Accommodate special seating requests for guests whenever possible.

Seat guests based on guest preferences and balancing of customer flow in service stations.

Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.

Relay messages to servers andbussersas needed.

Thank guests as they leave and invite them to return.

Attends all scheduled employee meetings and brings suggestions for improvement.

Reports safety hazards to manager on duty. Reports all employee accidents to manager on duty.

Maintains positive attitude and professionalism at all times.

Other duties assigned as needed.

Barista Position

Job Overview

Essential duties and responsibilities include the following. Other duties may be assigned as needed. Responsible for serving all products with friendly, individualized attention focusing on the company core values. Provides excellent customer service while education customers on our premium products.

Experience

2 years progressive experience as a barista is preferred.

Must have a flexible schedule and the ability to work evenings,weekends and/or holidays based on business demands.

A working knowledge of the practices and procedures of safe food handling.

Working knowledge of point of sale system preferred.

Excellent customer service skills.

Friendly demeanor and positive attitude.

Ability to work in a team.

Duties & Responsibilities

Ensure that all customers are educated on our products and services.

Must have working knowledge of coffee equipment and ability to provide customers with quality product.

Maintain the highest quality and consistent product standards.

Follow all company recipes and procedures.

Responds proactively to customer complaints.

Accurately rings in sales on point of sale system, including the handling of customer’s payment.

Answers telephone in friendly, courteous manner. Answers customer’s questions and receives and fills customers order as requested.

Restocks shelves when necessary.

Routinely cleans the deli area, floor, windows and other food prep areas as needed. Takes out trash as needed.

Reports safety hazards to manager on duty. Reports all employee accidents to manager on duty.

Maintains positive attitude and professionalism at all times.

Other duties assigned as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Entry level position. 2 years related experience preferred.

Language:
Ability to effectively present information and respond to questions from clients, vendors and co-workers.

Computer skills:
To perform this job successfully, an individual should have the ability to learn new point of sale systems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while…