Marina Office Coordinator

MARINA OFFICE COORDINATOR – Hamilton Island

One of the world’s most iconic boating locations; a vibrant lifestyle and a world class marina could be your next workplace!

Our 301 berth Hamilton Island Marina located in the heart of the Great Barrier Reef now has an opportunity for a customer-driven Marina Office Coordinator to join our team.

The Hamilton Island Marina is located in the heart of the Great Barrier Reef, where a boating paradise awaits. With a jet airport serviced by Virgin Australia, Qantas and Jetstar, and with direct flights from Sydney, Melbourne, Cairns and Brisbane, upon arrival our guests are just minutes away from being on their vessel. This makes it the perfect location to keep their vessel to cruise and explore hidden bays, iconic beaches and discover their own piece of the Great Barrier Reef.

• Save money - with subsidised furnished staff accommodation
• Staff perks - discounts on restaurants and activities including $16.50 pw gym membership
• Be a part of a team - fantastic work culture and supportive community
• Walk to work - forget city traffic
• Live in paradise - enjoy living and working on the doorstep of the Great Barrier Reef!

Your day will see you doing everything that is needed to ensure the Marina guests stay runs smoothly and they enjoy their time with us.

• Full time permanent position
• Coordinate arrivals, departures, airport and resort transfers for the Marina guests
• Converse with guests in the office, adjusting bookings, taking payment, servicing other miscellaneous requests
• Answering phones and dealing with subsequent requests
• Learning to operate the two-way radio to converse with skippers and staff on multiple channels
• Ensure a high level of customer service and guest satisfaction
• Engage fully with ‘Harbour Assist’ our marina software. Manage the marina through this software and attain full training in its functionality.
• Liaise with contractors and other internal Hamilton Island departments where necessary
• Dealing with all general enquiries and complaints in a pleasant and efficient manner
• Order office supplies where necessary
• Take booking requests and process accordingly

You will love boats, boaties and everything to do with the water. You're sharp and super organised. You are an excellent communicator, both written and verbal and have an unwavering commitment to providing friendly, efficient service.

• A current QLD drivers’ licence
• Ability to obtain an RDA
• Current First Aid
• Strong Administration skills, experience preferred
• High standard of personal presentation
• Ability to communicate with a range of guests and key stakeholders

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember.

Apply now!