Customer Service Agent

Job Title

Customer Service Agent

USA - Independence, 710 Clymer Ct

Solutions

Full Time

Schedule:

2B / 5:00 pm – 5:30 am, Thursday/Friday/Saturday and every other Wednesday.
The Customer Service Representative (CSR) builds rapport and trust with clients by delivering consistent, exceptional service. The CSR accurately and timely enters shipping and receiving data for single and multiple customers, processes orders to support site operations, and adheres to company performance, safety, and quality objectives.

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check product availability.
• Generate all related paperwork and documentation required for customer work orders.
• Check all orders for special requests.
• Expedite orders as necessary, trace orders, and notify customers of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit to the customer.

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, and customer satisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Ensure receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare reports concerning customer service, as required by supervisors.
• Assist in resolving any discrepancies.

• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and in a timely fashion.

• Oversee all paperwork associated with orders and maintain corresponding files.
• Answer phone calls and operate various office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

• Answer incoming telephone calls courteously and promptly.
• Route each call to the proper party and take messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at check‑in window throughout the day.

• CSR may cross‑train in other administrative functions to support the site and contribute to associate development.
• Work overtime as dictated by business needs, whether mandatory or voluntary.

• None

• High school diploma or GED.
• One year of customer service experience.
• Must be able to work in unregulated warehouse temperatures ranging from mild to moderate.

• Intermediate computer skills.
• Proficient with MS Office applications.
• Experience with WMS functions.

• English reading, writing, verbal.
• Business writing proficiency.

• Intermediate level to verify quantities, count inventory, or perform other duties related to handling and distributing client products.

• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision.
• Ability to multitask.
• Effective communication skills.
• Ability to adapt to change and thrive in a fast‑paced environment.

• 1–3 years warehouse/logistics support experience.
• 2–3 years of customer service experience.

• Occasionally handle/finger, sit.
• Frequently bend.
• Constantly walk and stand.
• Ability to lift, carry, push, pull up to 21–50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.

Base pay range: $24.40 per hour. Final compensation will be based on job‑related factors such as experience, skills, education, certifications, and location.

Information regarding DSV’s benefits, eligibility, and coverage options is available through the DSV Benefits Showcase and may vary by location and division.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. Contact HR at  for accommodations or assistance.