Referral and Care Coordinator

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Referral & Care Coordinator to join our team.

The Referral & Care Coordinator will manage patient referrals from receipt through completion, coordinating referrals received by phone, fax, and electronic referral portals. This role will oversee referral documentation, insurance verification, prior authorizations, scheduling coordination, and communication with patients and healthcare partners.

The ideal candidate is organized, proactive, comfortable with change, and interested in taking ownership of continuous improvement. A critical part of the role is closing the loop with referring providers by ensuring they receive timely updates on referral status and patient outcomes.

Compensation Range

• $20.00–$24.00/hr

Schedule

• Full-time, Monday through Friday [40 hours per week]
• 8:00 AM – 4:30 PM
• Hybrid flexibility may be available based on departmental needs

Essential Functions

• Receive, review, and process referrals received through phone, fax, and electronic referral portals
• Verify and maintain accurate patient, insurance, referral, and provider information in the EHR
• Coordinate referrals from receipt through completion, including prior authorizations and insurance approvals
• Monitor outstanding referrals and proactively follow up on missing information, authorizations, or appointments
• Close the loop with referring providers by communicating referral status and appropriate patient outcomes, including completed, missed, canceled, or refused appointments
• Manage calls through the private physician/provider line and assist referring offices with referral-related questions
• Process and route referral documentation and incoming faxes appropriately
  
  Communicate professionally with patients, providers, referring offices, insurance representatives, and healthcare partners
• Maintain compliance with Apex Skin policies, HIPAA, and applicable privacy standards
• Identify and implement opportunities to improve referral workflows, communication, and efficiency
• Adapt to evolving processes and priorities as Apex Skin grows
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1–3 years of experience in medical referrals, insurance verification, prior authorizations, care coordination, or related healthcare administration preferred
• Experience with EHR systems and electronic referral platforms;
  Epic Care Link and/or Leading Reach preferred
• Dermatology, specialty practice, hospital, or other fast-paced healthcare experience preferred
• Strong organizational, communication, and problem-solving skills
• Exceptional attention to detail and ability to manage multiple priorities
• Ability to work independently, follow through on open items, and create structure in an evolving environment
• Interest in process improvement and willingness to take ownership of workflow enhancements
• Professional, patient-focused approach with the ability to remain calm and effective under pressure

This role provides opportunities to take ownership of referral processes and contribute to operational improvements as Apex Skin grows. Opportunities may include:

• Ownership of referral workflows and process improvement initiatives
• Development and implementation of standardized referral procedures
• Training and onboarding future team members
• Cross-training in other areas of operations and practice management
• Future leadership opportunities within operations or the call center

Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate initiative, reliability, strong organizational skills, and…