Pharmacy Operations Program Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit  The Program Manager, Pharmacy Operations is a client-facing leader responsible for the successful operational execution and ongoing performance of assigned pharmacy programs. Serving as the primary point of contact for the client, this individual is accountable for translating client expectations, contractual commitments, and program requirements into effective pharmacy operations.

This role serves as the critical connection between the client and internal pharmacy teams, ensuring programs are executed with operational excellence, key performance indicators (KPIs) and service-level expectations are consistently achieved, and risks or performance gaps are proactively identified and addressed. The Program Manager will lead ongoing client governance, performance reviews, Quarterly Business Reviews (QBRs), audit readiness, continuous improvement initiatives, and cross-functional coordination across pharmacy operations.

• Supervise and assist the pharmacy operations teams in day-to-day operation of free goods program
• Maintain staffing levels during peak season, normal season and for on-boarding new clients to ensure daily program staffing levels are consistent with daily program needs
• Ensure that quality of work meets or exceeds the Pharma Cord expectation in accordance with all regulatory requirements
• Ensure program is staffed sufficiently and executes operations within defined SLA
• Continually seek to improve operational workflows and employee efficiency
• Maintain professional standards during internal and client-facing interactions
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Pharma Cord information
• Adhere to appropriate safety and quality assurance practices
• Comply with state and federal laws up to and including State Board of Pharmacy, OSHA, HIPAA, etc.
• Assist the Director, Pharmacy and Associate Director, Pharmacy Operations with a variety of operational activities as well as support for internal and external audits
• Assist with current and ad hoc internal and external data requests
• Assume main point of pharmacy contact with assigned client accounts. As the main point of contact within the pharmacy, responsibilities include, but are not limited to; maintaining a good relationship between the client and the pharmacy; serve as an operational contact and SME for the client; attend periodic client calls/meetings to represent the pharmacy; take ownership of tracking KPIs; serve as the conduit between the Pharma Cord pharmacy and the Pharma Cord operations team to ensure continuity of operations that meets program expectations.
• Communicate with internal operational contacts regarding program design, daily operations and best practices.
• Provide consultative support where issues arise on how obstacles can be overcome to ensure timely shipments
• Provide timely feedback to the company regarding service failures or customer concerns Develop, implement and monitor pharmacy training materials Assist with team hiring, development and training Identify, hire and retain quality associates as needed Support the efforts of the pharmacy training resources to on-board, train and retrain new employees Assist with team training and re-training to ensure quality and proficiency in their roles Provide consistent, timely coaching and development for direct reports in your functional area Utilize Valeris’ values as the driving force behind the team’s success On time adherence to training deadlines for all corporate policies and procedures Ensure all SOPs are followed with consistency Perform additional tasks or projects as assigned

• At least 3 years of experience supervising pharmacy and/or delivery operations preferred
• 5 years of experience in the health care industry required
• Possess Current, unrestricted KY Pharmacy Technician License
• Previous personnel/team…