Intake Coordinator – Outpatient

Final date to receive applications:

Job Type: County

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.

In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and an excellent benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System
• 457 deferred compensation plan
• Vacation and Sick Time, start accruing on your first day!
• Holiday Pay
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short/Long Term Disability
• Wellness Program
• Public Student Loan Forgiveness (PSLF) Program

Wage: $21.39 to $24.19/hr

The Wood County Human Services Department, has an opening for an Administrative Assistant position. The primary responsibilities are set forth below. The work is performed under the immediate direction of the Behavioral Health Outpatient Clinic Manager with additional oversight.

Act as the primary patient/client contact for financial and insurance matters. Responsible to perform the patient/client financial intake, explain clients’ rights, collect, enter and maintain patient/clients electronic health information record. Responsible for obtaining client insurance prior authorizations for services.

• ESSENTIAL FUNCTIONS
• Print schedules for Behavioral Health providers daily. Verify insurance coverage and eligibility to continue service. Identify which clients need paperwork and financial information for intakes and financial updates. Correct any discrepancies and update records as needed
• Facilitate new intake and annual reviews of client’s financial records, updating client information as needed.
• Interview clients both in person and via the telephone to perform intake process to obtain financial billing and insurance information. Obtain signatures on all financial and clinic intake forms. Explain all forms to clients and answer any questions the client may have.
• Forward daily schedules and clients financial paperwork to satellite locations as needed.
• Verify client Medicaid, Medicare and commercial insurance eligibility in multiple health insurance portals.
• Initiate prior authorizations for payment for insurance payers for client services. Maintain tracking for prior authorizations. Track number sessions/services by client as needed, for prior authorizations purposes.
• Review and process Internal and external referrals. Identify priority clients needing to be schedule immediately.
• Verify and update all client information in Behavioral Health electronic health record.
• Assist clients with Medicaid Health Maintenance Organization (HMO) concerns; provide clients with needed information and contact information for coverage changes.
• Process credit card payments as needed for client account balances.
• Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
• Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.
• OTHER JOB DUTIES
• Provide backup duties for the weekly deposit, as need.
• Support the mission, vision, and values of the Wood County Human Services Department.
• Any other duties as may be assigned.

Associate…