Implementation Support & Training Officer - Digital

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

To design, deliver and evaluate training programmes. To co-ordinate and run IT training programmes for staff in NHS Lanarkshire (NHSL), including user guides and procedures, which support the implementation of new computer systems within Lanarkshire. As part of the eHealth Programme Implementation & Support Training team the post holder will liaise directly with users of Lanarkshire Applications to assess their training requirements and be responsible for maintaining and producing summary information about training delivered.

To provide support to Managers and Departments during and after the implementation process.

• To carry out training needs analysis to determine appropriate training programmes for each staff group
• Prepare, design and deliver training and development programmes to meet the needs of individuals and groups.
• Together with the Implementation Support & Training Team Leader and System Suppliers ensure that comprehensive training programmes are established to ensure that the necessary knowledge and skills are available to meet Project Objectives for the Systems to run effectively.
• To provide support to Managers and Departments during and after the implementation process.
• To evaluate the effectiveness of Training Programmes and take necessary actions to ensure those Programmes meet the needs of potential users.

• The post holder should ideally be educated to HNC level, preferably in a computing related subject and preferably possessing a formal training qualification, for example IITT accreditation.
• The postholder should have proven ability to effectively design and deliver training and development packages and work to tight deadlines.
• The postholder should have at least 3 years in-depth experience in a healthcare environment, for example experience in an operational department, and be able to demonstrate an understanding of interdepartmental relationships.
• The postholder should have a sound knowledge of Microsoft Office products, e.g.Word, Excel, Access and Powerpoint.

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience
* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Carol McCool, Digital Immunisation & Training Team Leade
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Carol.

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If you have any questions about the recruitment process or require support with your application, contact Heather Lamont, Recruitment Administrator on Heather.la