Credentialing and Payor Enrollment Supervisor

• Supervise daily provider credentialing and payor enrollment operations and workflow activities
• Lead and develop Provider Credentialing Specialists through coaching, training, performance management, and workload coordination
• Oversee credentialing, recredentialing, initial enrollment, revalidation, maintenance, termination, group enrollment, facility enrollment, and ownership change activities
• Monitor credentialing and enrollment status, aging reports, work queues, payer follow-up, and application progress
• Investigate and resolve complex credentialing, enrollment, payer, data, documentation, and operational escalations
• Maintain accurate provider credentialing and enrollment information in designated systems and databases
• Coordinate activities with medical staff, revenue cycle, operations, clients, payer representatives, and cross-functional partners
• Ensure compliance with payer requirements, CMS guidelines, NCQA standards, delegated credentialing requirements, regulations, and internal policies
• Maintain complete, accurate, and audit-ready documentation
• Perform quality reviews and routine audits
• Support delegated roster submission, receipt confirmation, payer approval follow-up, and related documentation
• Analyze operational performance metrics and identify process improvement opportunities
• Support standard work procedures, process improvements, quality controls, and best practices
• Monitor regulatory, accreditation, payer, and industry changes
• Prepare reporting and status updates for leadership on performance, progress, risks, and escalations

• Bachelor's degree in Healthcare Administration, Business Administration, Revenue Cycle Management, or related field; equivalent combination of education and experience may be considered
• Minimum 5 years of provider credentialing, payor enrollment, or closely related healthcare operations experience
• Minimum 2 years of direct leadership, supervisory, or team lead experience
• Experience with commercial and governmental payer credentialing or enrollment processes
• Experience utilizing provider credentialing, enrollment, or provider data management systems
• Knowledge of healthcare regulatory, accreditation, payer, or delegated credentialing requirements
• Ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require
• Advanced usage of AI and management of teams using AI
• Must reside and be authorized to work within the United States

Demonstrates expertise in provider credentialing and payor enrollment processes, ensuring compliance with healthcare regulations and standards. Proven ability to lead teams, manage operational workflows, and implement process improvements in a healthcare setting.

• Provider Credentialing
• Payor Enrollment
• Leadership Experience
• Healthcare Regulatory Knowledge
• Data Management Systems

• Credentialing
• Recredentialing
• Initial Enrollment
• Revalidation
• Quality Reviews
• Operational Performance Analysis
• Process Improvement
• Audit Documentation
• Payer Follow-Up
• Delegated Credentialing

• Coaching
• Training
• Performance Management
• Problem Solving
• Collaboration

• Healthcare Administration
• Revenue Cycle Management
• CMS Guidelines
• NCQA Standards
• Accreditation Requirements

• Provider Data Management Systems
• AI Management Tools