Patient Service Specialist
Listed on 2026-09-28
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Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Role summary
Cleveland Clinic Health System is seeking a Patient Service Specialist to provide exceptional patient-first healthcare. This role involves assisting patients with scheduling, pre-registration, MyChart enrollment, and visit preparations. Responsibilities include patient registration, telephone triage, insurance verification, co-pay collection, and maintaining confidential patient information. The ideal candidate will deliver a proactive and welcoming experience, resolve patient issues using the HEART model, and educate patients on MyChart and Appointment Pass.
This position is a stepping stone for careers in Customer Service within Cleveland Clinic.
That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Medina At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own.
That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Medina Facility Medina Medical Office Building Department Administration-Ambulatory Operations Job Code B15028 Shift Day/Evening/Night/Weekend Schedule 7:30am-5:00pm
Job Summary Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.
As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients,families and visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstoneforothers within Customer Service and various departments within
Cleveland
Clinic.
A caregiver in this position works Monday – Friday from 7:30am- 5:00pm and one Saturday every other month from 8:00am-12:00pm.
A caregiver who excels in this role will:
- Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate,triageand resolve patient issues using theestablishedHEART model.
- Create a welcome and professional environment, interact withpatientsand ensurestellar patient experiences.
- Perform patient registration, visit preparation,telephone triage,insurance verification, co-pay collection, patient and record tracking, scheduling,arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter andmaintainconfidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and2 yearsof experience in patient registration, appointment scheduling, insurance processingor customer service
- OR Associate’s Degreeand1year of experience
- OR Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
Preferred…
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