Business Analyst

Job Title: Business Analyst 3
Location: Columbus, Ohio

Under general supervision, the Business Analyst supports the development, enhancement, and maintenance of program-related information systems. This role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
• Review and validate system design documents to ensure alignment with requirements and program policies.
• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
• Support system implementation, coordinating with affected entities on rollout, communication, and training.
• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
• Maintain and update system reference tables, configuration settings, and security profiles.
• Interpret federal and state regulations to ensure system functionality remains compliant.
• Develop user documentation, including procedures, training materials, and manuals.
• Identify root causes of system or process issues and recommend corrective actions.
• Conduct training sessions or workshops on new or updated system processes.
• Prepare and submit system defect reports and monitor remediation progress.
• Stay current with program policies and rule changes that impact system requirements.
• Participate in staff meetings, project team activities, and training opportunities.
• Prepare activity reports, status updates, and other required documentation.
• Perform related administrative and project tasks as assigned.

• IIBA or CBAP training and/or certification
• 4-year college degree or equivalent and IIBA-certified Business Analyst
• Effective communication
• Critical thinking
  
  Problem solving
• Technical proficiency
• Data analysis
• Interpersonal skills
• Research
• Strategic thinking

Years of

Experience:

7-9 years

• Experience with requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint).
• Experience with process modeling and visualization tools (e.g., Microsoft Visio, Figma).
• Experience with project management and collaboration platforms (e.g., Azure Dev Ops, Jira, Microsoft Teams).
• Experience with testing and quality assurance tools (e.g., Azure Dev Ops Test Plans, manual test case management spreadsheets).Experience with data analysis tools (e.g., Excel, Power BI, SQL for basic data queries).
• Experience with help desk/ticketing systems (e.g., Service Now, Salesforce Case Management).
• Familiarity with workflow and system configuration interfaces relevant to the program’s automated systems.
• Worksite:
  State of Ohio