Auto Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

National General is seeking an
Inside Auto Adjuster to investigate and resolve automobile claims by determining coverage, liability, and damages. In this role, you will gather and evaluate claim information, identify subrogation or fraud potential, and negotiate claim settlements within authority limits while delivering exceptional customer service.

The ideal candidate will have strong analytical, communication, and problem-solving skills, with the ability to manage multiple claims in a fast-paced environment.

• Auto insurance claims handling
• Coverage and liability investigations
• Customer service and claims resolution
• Negotiating claim settlements
• Identifying subrogation and fraud opportunities
• Experience with auto property damage and/or bodily injury claims preferred
• Strong communication, analytical, and organizational skills

• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Auto Insurance Claims, Automobile Liability, Bodily Injury Claims, Customer Service, Multitasking, Personal Injuries, Task Management, Telephone Customer Service, Time Management

Base compensation offered for this role is:

• Adjuster Analyst II: $22.84-$29.57 hourly
• Adjuster Analyst III: $50,000.00 – $65,300.00
• Adjuster Cons I: $53,500.00 – $77,800.00
• Adjuster Cons II: $56,000.00 – 82,500.00
• Adjuster Sr. Cons I: $68,500.00 –

Pay is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning…