Director of Telehealth

Director of Telehealth

Department Clinical Operations — Telehealth

Reports To VP of Clinical Operations / Executive Leadership

Location Multi-state (Kentucky, West Virginia, Ohio) — remote/hybrid with periodic on-site facility visits

Employment Type

Full-Time, Exempt

Compensation $120,000–$150,000 base salary (planning range; final band subject to internal leveling and market validation)

Care Med Group is restructuring its telehealth program into a dedicated, rotating clinical coverage model, and launching Chronic Care Management (CCM) and Behavioral Health Integration (BHI) as new care programs. The Director of Telehealth is the single accountable owner of this program: responsible for building and managing the clinical team, redesigning the platform and workflows that support it, launching and overseeing CCM/BHI operations, and ensuring the program meets its coverage, quality, financial, and retention goals.

This is a hands‑on operational leadership role. The Director will directly supervise a rotating team of Nurse Practitioners/Physician Assistants (FTE and PRN) delivering after-hours and weekend telehealth coverage, chronic care management, and behavioral health integration services across Care Med’s partnered skilled nursing, assisted living, and long‑term care facilities.

• Own end‑to‑end build-out and ongoing management of the telehealth program, including the clinical rotation schedule (weekday overnight and full weekend coverage).
• Assess and restructure the current telehealth platform and clinical workflows to resolve existing fragmentation and inconsistent coverage.
• Directly supervise the clinician team: scheduling, coaching, performance management, and clinical escalation support.
• Serve as the primary liaison between the telehealth team, facility partners, and executive leadership on program performance.

• Own the Chronic Care Management (CCM) and Behavioral Health Integration (BHI) program build: patient eligibility screening, enrollment workflows, and patient consent.
• Ensure documentation standards and billing accuracy for CCM (CPT 99490, 99439) and BHI (CPT 99484), including correct application of Medicare Part A stay exclusions and place‑of‑service rules.
• Oversee accurate coding and documentation for after‑hours telehealth encounters billed under Subsequent Nursing Facility Care codes (CPT 99307–99310).
• Monitor CCM/BHI enrollment volume and encounter volume against revenue targets, and adjust outreach or staffing to close gaps.

• Hold the team accountable to chart closure compliance (95%+ within 48 hours) and clinical audit/quality standards.
• Track and report on avoidable hospitalization/ED reduction and 30‑day readmission rates for the attributed patient population.
• Own the program's financial performance: CCM/BHI and encounter revenue versus target, and the program's overall cost‑to‑revenue ratio.
• Ensure all documentation and billing practices meet CMS and payer compliance standards; serve as the point of escalation for coding/compliance questions specific to telehealth, CCM, and BHI.

• Own the retention strategy for the telehealth team: onboarding, workload distribution, escalation support, and culture.
• Monitor and manage PRN utilization to ensure sustainable coverage without over‑reliance on the backup pool.
• Track team turnover and time‑to‑fill metrics, and proactively address drivers of attrition.

• Active, unrestricted Nurse Practitioner (NP) or Physician Assistant (PA) license in at least one of Care Med’s operating states (OK, KY, WV, OH); multi‑state licensure or eligibility strongly preferred.
• Minimum 5…