Director of Franchise Operations

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it.

Join us in empowering others to Live Well!

At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry.

This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

This is a Full-Time Salary Position

• Serve as the primary point of contact and manage day-to-day relationships with multiple franchise partners.
• Facilitate communication and collaboration between franchisees and various GNC support departments (e.g., Merchandising, Marketing, Finance, Real Estate, Legal, Science, Product Development).
• Build and maintain strong, productive relationships with franchisees, providing guidance, coaching, and support to enhance their success in maximizing their profitability.

• Provide general business and operational guidance to franchisees, leading through influence to drive GNC Corporate goals and KPIs.
• Coach franchisees to maximize their return on investment and operational performance.
• Ensure compliance with the GNC operating system, franchise documents, program requirements, and brand standards.
• Oversee the completion of Phase I, Phase II, and Phase III training programs for new franchisees.
• Establish visitation cycles and conduct store evaluations to ensure consistent execution and performance to deliver an excellent customer experience.
• Implement dispute resolution methods to address differences and maintain positive relationships with franchisees.

• Facilitate and assist with quality start-up and opening assistance for new stores, including training of new Franchise Operators.
• Manage transfers, remodels, relocations, and conversions for franchise locations.

• Actively monitor the geographical market for potential, well-capitalized franchisees interested in ownership.

• Responsible for achieving Retail and Wholesale revenue targets set by GNC.

• Provide leadership and guidance to franchise partners.

• Education & Experience:
• Bachelor's Degree in Business or related field, or an equivalent combination of education and experience in franchise operations or multi-unit management to successfully perform the key accountabilities of the job.

• Strong business acumen and understanding of unit economics and profitability.
• Excellent relationship-building and communication skills, with the ability to influence stakeholders at all levels.
• Proven leadership and team development skills.
• Strategic thinking and problem-solving abilities.
• Proficiency in basic computer programs.
• Strong organizational and time management skills.
• Ability to manage multiple projects and priorities effectively.
• Ability to work well autonomously and within a cross-functional team in a fast-paced environment.
• Self-motiva…