Lead Appliance Repair Technician

Your Responsibilities as Lead Appliance Technician

As a Lead Appliance Repair Technician, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

Exceptional Customer Service
:
In this role, you are the face of the company. You deliver a great customer experience, showing empathy toward the customer and accurately diagnosing and solving their problem.

Getting from Diagnosis to Solution
:
You explain what’s wrong and help the customer understand what needs to be done to resolve issues quickly.

Quality of Work
:
This role requires critical thinking skills and problem‑solving ability to ensure customers are satisfied and jobs are fixed correctly the first time.

Efficiency
:
Respond to all customer needs for the day efficiently, managing time and repair speed.

Punctuality and Reliability
:
Be available and show up on time to meet customer expectations.

Pride in the Details
:
Keep your vehicle clean and organized and pay attention to detail in completing customer information and reports.

Thirst for Knowledge
:
Stay current with new appliances and equipment, pursuing training opportunities.

Desire to Share Knowledge and Skill
:
Enjoy teaching other technicians the skills above.

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Previous experience of four years or more in appliance repair is a plus!

The pay range for this position is $22.00 to $35.00+ per hour, depending on your experience in appliance repair. You also have the opportunity to earn bonuses and commissions.

• No nights or weekends
  :
  We value a solid work‑life balance.
• Paid Training
  :
  The Mr. Appliance Academy takes you from Apprentice to Master Technician quickly.
• Bonus & Incentives
  :
  We reward hard work with generous bonuses and incentive pay.
• Company-Provided Perks
  :
  We provide a company vehicle and iPad.
• Benefits
  :
  Health, Dental, and Vision benefits are offered after 90 days of employment.
• PTO
  :
  Paid time off of X days per year.
• Fun Team Environment
  :
  We stand by our culture and build our team with people that love what they do.