Experienced Full Time Orthodontic Receptionist​/Scheduler

Front Desk Coordinator – Orthodontic Practice

Our busy and patient-centered orthodontic practice is looking for a motivated Front Desk Coordinator to join our team. With offices in Independence and Odessa, Missouri, this position plays a vital role in creating a welcoming experience for patients while keeping daily operations running smoothly.

As the first person patients interact with, you'll be responsible for delivering exceptional customer service while managing a variety of administrative responsibilities. This is a fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to juggle multiple tasks throughout the day.

• We are seeking a dependable individual who takes pride in showing up on time, ready to work, and committed to their scheduled hours. Reliability is one of the most important qualifications for this position and will be a key factor in performance evaluations and continued employment.
• Manage a high volume of incoming and outgoing phone calls
• Schedule appointments and maintain an efficient provider schedule
• Welcome patients and assist with check-in and check-out procedures
• Maintain electronic patient records through scanning and document uploads
• Prepare, organize, and file paperwork as needed
• Review treatment recommendations and discuss payment options with patients
• Verify insurance coverage and assist with account-related questions
• Provide professional, friendly service to patients and families
• Monitor overdue balances and generate daily scheduling and account reports

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable discussing financial information with patients
• Dependable, professional, and customer-service oriented
• Previous dental or orthodontic office experience is preferred
• Ability to remain calm and productive in a fast-paced environment

Full-Time Position (35–40 Hours Weekly)

• Three clinic days per week in Independence
• One clinic day per week in Odessa
• One dedicated administrative day (Monday or Tuesday)
• Two Saturdays per month

Administrative Day: 8:00 AM – 5:30 PM

Odessa Clinic: 7:20 AM – 5:40 PM

Independence Clinic: 7:40 AM – 5:40 PM

Our annual schedule is prepared well in advance, providing team members with excellent visibility into upcoming workdays and schedule adjustments.

• 401(k) Plan
• Paid Time Off

Job Type: Full-Time

Work Location: In Person

Pay: $18.00 - $23.00 per hour

Work Location: In person