Service Advisor

Experienced Automotive Service Advisor

Metro Ford in Independence Missouri is seeking an Experienced Automotive Service Advisor for our Service Department. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Review Multi-Point Inspection and accurately translate the technicians recommendations
• Prepare a complete and accurate estimate of cost for parts and labor
• Monitor the progress of each vehicle throughout the day
• Update the customers on the status of their vehicles on a daily basis
• Verifying that the final invoice reconciles with the work performed on the repair order
• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

• Service Advisor experience required
• Ford experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction
• The individual must possess a high degree of personal ownership and accountability
• The ability to work in a fast paced environment
• Ability to be analytical and multi-task
• Self-motivated enthusiastic presence in a team environment
• Team Player
• Excellent communication skills
• ADP/CDK experience is a plus
• Consistent and stable work history
• Valid in-state driver's license
• High school diploma required
• Pre-employment background check, and drug-screen required prior to being hired
• Professional appearance and work ethic.

• Family owned and operated
• Stability of an established company
• Aggressive pay plan with bonuses for above average CSI
• Monthly performance contests
• Paid vacation and holidays for full time employees
• Medical, dental, and vision plans
• Flexible medical spending account and 401k.

Job Type: Full-time

Work Days:

• Rotating weekends

Work Location:

• In person

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.