Center Operations Manager

Position Title

Center Operations Manager 2

Octapharma Plasma is expanding and seeks a Center Operations Manager to maintain compliance, oversee operational performance, and foster a positive donor center culture.

• Maintain comprehensive knowledge of state and federal regulations, including FDA SOPs, OSHA, CLIA, and GMP to ensure compliance.
• Assist in hosting internal and external inspections by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and develop best practices.
• Implement corrective and preventive actions (CAPA) with relevant departments.
• Promote safety, health, and environment policies; ensure training and mitigation of safety concerns.
• Oversee preventive maintenance of donor center equipment and maintain facility cleanliness.
• Manage product and sample storage equipment integrity, mitigate equipment failures.
• Prepare product shipments and manage unsuitable product per SOPs.
• Assist with achieving targeted production in quantity and quality; optimize operational costs.
• Provide feedback for employee performance evaluations and development plans.
• Participate in employment decisions, including hiring, promotions, demotions, and terminations.
• Nurture a robust, positive culture and uphold core values.
• Ensure adherence to HR policies, including workers compensation, talent acquisition, compensation, benefits, leave, ADA/ accommodations, and employee relations.
• Assist in employee relations investigations.
• Serve as Designated Trainer, conducting on‑the‑job and certification training, assessing progress, and adapting methods.
• Conduct area walkthroughs to ensure consistent presence in production zones.
• Facilitate optimal productivity by providing necessary assistance.
• Cultivate respectful rapport with donors to promote retention and referral growth.
• Notify supervisor of irregularities; mitigate and report unsafe situations.
• Support payroll records, staff and leadership meetings, and schedule optimization.
• Drive operational performance toward KPIs and address deficiencies proactively.
• Collaborate with marketing and advertising initiatives.

• B.S. degree preferred; other education and experience combinations may be considered.
• 1–3 years of operations and/or process management or supervisory experience.
• 1–3 years of people management experience, including recruiting and training.
• Strong ability to work in a fast‑paced environment with frequent interruptions.
• Background in fiscal management and/or budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with office software preferred.
• Ability to work daytime, evenings, weekends, holidays, extended shifts, and occasional after‑hours.

• Ability to sit or stand for extended periods up to four hours.
• Ability to lug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Ability to enter an environment with a temperature of
  -40 °C for short periods.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18 inches from face for extended periods.
• Ability to perform precise tasks requiring repetitive small motor skills.null
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

• Formal training
• Medical, dental, and vision insurance plans
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan with company match
• Paid time off and company paid holidays
• Personal time off