Operations Specialist – Communication Consultants

Responsibilities

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad‑hoc or complex questions to the right team member
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp‑up, tech setup), resolve routine operational issues, and elevate staffing or process risks to Hub leadership

• Bachelor's degree in English, business, communication, journalism, human resources, or related field of study
• A minimum of 5 years’ extensive experience optimizing daily workflows, resources, and processes
• Experience with client and vendor invoicing
• Detail-oriented individual with excellent organizational and project management skills, plus ability to prioritize and handle multiple tasks with concurrent deadlines